Refund policy

We want your dog to try this properly. Dogs are creatures of habit — some claim their new bed in ten seconds, others need a week or two to decide it's theirs. So we give you real time, and we take the risk off you while you wait.

You have 90 days from the day your order arrives to request a full refund, for any reason.

Used beds are covered. If your dog has slept in it for a month and it still isn't working out, that counts. Just email us — we'll refund you and ask you to donate the bed to a local animal shelter rather than ship it back. Send us a photo of the drop-off if you can; we love seeing where they end up.

Unused beds. If the bed is still in its original packaging, we'll email you a prepaid UPS return label. You pay nothing to send it back.

There is no restocking fee, and because shipping was free on your order, you're refunded the full amount you paid.

Wrong size? Start here.

Sizing is the most common reason people write to us. If your dog has outgrown the bed or it's simply too snug, email us and we'll swap it for the right size — we cover shipping both ways on the first size exchange. No need to request a refund and reorder.

How to start a return

Email info@thechauffeur.club with your order number and one line about what didn't work. That's the whole process — we ask so we can improve the product, not to talk you out of it.

If a return label is needed, we'll send it within one business day along with instructions. Please don't ship anything back before contacting us, as we can't process packages we aren't expecting.

Damaged, defective or wrong items

Please open your package when it arrives. If anything is torn, damaged in transit, or isn't what you ordered, email info@thechauffeur.club with a photo and we'll send a replacement or refund you right away. This isn't limited to 90 days and doesn't require a return.

Fair use

This guarantee covers one used bed per customer or household. If you ordered more than one, the additional beds simply need to be unused to be refunded — we'll cover the return label for those.

Non-returnable items

Gift cards cannot be returned or refunded.

Exchanges

Outside of size swaps, the fastest way to get a different model is to request a refund on your current order and place a new one — we'll process both in parallel so you aren't left waiting.

European Union — 14-day cooling-off period

If your order ships to the European Union, you also have a statutory right to withdraw within 14 days of delivery, for any reason and without justification, by emailing info@thechauffeur.club. This right sits alongside the 90-day guarantee above, which is longer and more generous — you're welcome to use whichever suits you.

Refunds

We'll confirm by email as soon as your refund is approved. Refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it. If more than 15 business days have passed since our approval email and you still don't see it, write to us at info@thechauffeur.club and we'll chase it with you.

Questions

Email info@thechauffeur.club, Monday to Friday, 9am–6pm ET. We answer every message ourselves.