Shipping policy

Free shipping on every order

Shipping is free on all orders within the United States. No minimum, no surcharge at checkout.

How long it takes

Each bed is upholstered and inspected before it leaves us, so there's a short handling window before your order ships.

Business days are Monday through Friday, excluding US federal holidays. Ten business days works out to roughly two calendar weeks from the day you order.

Orders placed after 12pm ET, or on a weekend or holiday, begin processing the next business day.

Tracking

You'll receive a confirmation email as soon as you order, and a second email with your tracking number the moment your bed ships. Tracking can take 24–48 hours to show its first scan — that gap is normal and doesn't mean anything is wrong.

If you haven't received tracking within 4 business days of ordering, email us at info@thechauffeur.club and we'll look into it.

Where we ship

We currently ship to all 50 US states, including Alaska and Hawaii. Deliveries to Alaska, Hawaii, and rural or remote ZIP codes may take a few extra days in transit.

We do not currently ship to PO boxes, APO/FPO addresses, US territories, or international destinations.

Delays

The timelines above are estimates, not guarantees. Weather, carrier backlogs, and peak periods around the holidays can add a few days. We monitor every order and will email you proactively if yours is running behind — you won't have to chase us for an update.

Address accuracy

Please double-check your shipping address at checkout. Once an order has shipped, we can't reroute it.

If you spot a mistake, email info@thechauffeur.club immediately. If we catch it before the label is printed, we'll fix it at no cost. If a package is returned to us as undeliverable because of an incorrect address, we'll reship it once you cover the reshipment cost, or refund you minus the outbound shipping we paid.

Lost or stolen packages

Risk of loss passes to you on delivery to the address you provided. That said, we don't leave customers stranded.

If tracking shows delivered and the package isn't there, check with neighbors and household members first, then wait 24 hours — carriers occasionally scan early. If it still hasn't appeared, email us and we'll open a claim with the carrier and work it through with you.

If tracking stops updating for more than 7 business days, contact us and we'll treat the package as lost and send a replacement.

Damaged in transit

Please open your package when it arrives. If the bed is torn, crushed, or damaged, email info@thechauffeur.club with a photo of the product and the outer box, and we'll send a replacement right away. No return required.

Cancellations and changes

You can cancel or change your order at no cost within 12 hours of placing it, or any time before it ships — whichever comes first. Email info@thechauffeur.club with your order number. Once a bed has shipped, our Return Policy applies instead.

Questions

Email info@thechauffeur.club, Monday to Friday, 9am–6pm ET. We answer every message ourselves.